Return & Refund Policy

1. Overview

At Upfumes, we take utmost care in crafting and dispatching our luxury fragrances. However, if you are not entirely satisfied with your purchase, we are here to help. Please read our return and refund guidelines carefully.

2. Eligibility for Returns

To be eligible for a return or replacement, your item must meet the following conditions:

• The request must be raised within **7 days** of receiving your order.
• The perfume bottle must be unused, unopened, in its original packaging, and with all seals and labels intact.
• Items showing signs of tampering, usage, or damage from the customer's end will not be accepted.

3. Damaged or Defective Items

If you receive a damaged, leaking, or defective product, please notify us immediately within 48 hours of delivery. Kindly share a clear unboxing video and photos of the damaged product along with your order ID at our support email or WhatsApp, and we will promptly dispatch a replacement or issue a full refund.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed as follows:

• For prepaid orders, the refund will be credited back to your original mode of payment (bank account, credit/debit card, or UPI) within 5–7 business days.
• For Cash on Delivery (COD) orders, our team will coordinate with you to collect your bank details or UPI ID for direct bank transfer.

5. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the product received was damaged or incorrect. Shipping costs are non-refundable.

6. Contact Us

If you have any questions or need assistance regarding a return or refund, please reach out to our support team:

Email: upfumes@gmail.com
Phone: +91 8287296336
Location: Delhi, India